Support

Getting aboard

How do I join my house?

Your house's Captain has a 6-letter invite code on their Crew page, and can email it to you. Open ShipShape, tap Join with your invite code, then enter the code, your first name, your email and a password. If the Captain already added you by name, pick your name to keep your spot and points.

How do I start a new house?

Once you're signed in, open the Commission a ship tab, name your house and pick some starter duties. You'll be its Captain, and you can invite your roommates from the Crew page.

Who can change what?

The Captain runs the house: its name, invite code, ranks, crew and the Watch Bill calendar. The First Mate can edit duties and add crew. Crew complete tasks, hand them off, chat, and manage their own details and guests.

Safe Harbor safety alerts

Tap the red-and-white life ring (bottom right) on any screen. On your phone, you can also press and hold the ShipShape app icon and pick an alert. You can send:

• Here's where I am: shares your location once.
• I need a ride. I'm not OK to drive: alerts everyone with your location.
• I don't feel safe: press and hold. Everyone gets an urgent alert, and your location keeps updating until you tap I'm safe now.

Housemates get a push notification and an email. They can open a map, call you, or tap I'm on my way, and you'll see who's responding. Add your cell on the Crew page so they can call you.

My alert says it had no location

Allow location for ShipShape in your phone's settings (Settings, then ShipShape, then Location on iPhone; Settings, then Apps, then ShipShape, then Permissions on Android). You can add where you are in the note.

I'm not getting alerts

Allow notifications for ShipShape in your phone's settings. On the website, allow notifications when your browser asks. Alerts are also emailed to everyone in the house.

House map

The Map tab shows where your housemates are, if they've chosen to share. Each person turns sharing on for themselves; nobody can turn it on for someone else.

• Start sharing: open Map and tap Start sharing my location. On iPhone, choose Change to Always Allow when asked, so sharing keeps working when ShipShape is closed. On Android, a "Sharing your location" notification shows while it's on.
• What your house sees: where you are, how long you've been there, your phone's battery, and your trail and stops for the last 7 days. Tap a person to replay their day.
• Places: add places like Home or Campus, and the house gets a notification when someone arrives or leaves. Turn these alerts off on the Map tab.
• Pause or stop: on the Map tab, pause for 1 or 8 hours, or stop sharing. History is deleted after 7 days.

My location isn't updating

On iPhone: Settings, then ShipShape, then Location, and choose Always. Make sure Low Power Mode isn't stopping background updates. On Android: allow location all the time for ShipShape, and don't swipe away the sharing notification.

Notifications and email

On the Crew page you can choose instant emails, a daily summary or no email, and turn push notifications on or off. Safety alerts from housemates always come through.

Study Mate

Study Mate is your private study helper. Upload class notes to get answers, flashcards and practice quizzes based on them. Your housemates can't see your notes. Delete a note at any time in the Study tab.

Delete your account

In the app: go to the Crew tab, scroll to the bottom, tap Delete account, then confirm.

By email: write to dusty@swank12.com from the email address on your account and ask us to delete it. We'll confirm within 7 days.

When you delete your account, we delete right away your account details, sessions, notification tokens, Study Mate notes and your safety alerts. You leave every house you're aboard; a house with no one left is deleted. Chat messages and completed tasks you shared stay in the house's history under your first name, unless you ask us to remove them too.

Privacy

Read the Privacy Policy.